Shipping policy

SHIPPING POLICY

Last updated: July 17, 2026

Thank you for shopping with ahliji. Please read our shipping policy carefully before placing your order.

Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional periods, or unexpected delays, processing may take longer than usual.

Estimated Delivery Time

Estimated delivery times are:

United States: 5-12 business days
United Kingdom: 5-12 business days
European Union: 7-15 business days
Other international destinations: 7-20 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, holidays, incorrect shipping information, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be shown at checkout before you complete your order.

If free shipping is available, it will be displayed on the product page, cart page, or checkout page.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Tracking updates may take a few days to appear after the package has been handed to the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs, reshipment fees, or any loss caused by the incorrect information.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country or region.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees required by their local authorities.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at:

ahliji@hotmail.com

Please include your order number and any relevant photos or details so we can assist you.

We will work with the carrier and do our best to help resolve the issue. However, we are not responsible for delays caused by carriers, customs, weather, or other circumstances outside our control.

Shipping Restrictions

Some pet products, including food, treats, supplements, grooming products, liquids, hygiene products, or products made with animal-derived materials, may be subject to shipping restrictions depending on the destination country, carrier rules, or local regulations.

If we are unable to ship your order to your address, we will contact you and issue a refund if the order cannot be fulfilled.

If you have any questions about shipping, please contact us at:

ahliji@hotmail.com