Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at ahliji@hotmail.com before sending any item back.

If your return request is approved, we will provide return instructions and the correct return address. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect. If the return is due to our error, we will cover the return shipping cost.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

For hygiene and pet safety reasons, opened, used, washed, chewed, worn, or contaminated pet products may not be eligible for return unless they arrive defective, damaged, or incorrect. Pet food, treats, supplements, grooming products, litter, waste products, and other consumable or hygiene-related items may not be returnable once opened. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards. Sale items may not be returnable unless required by applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union and United Kingdom Cooling-Off Period

If your order is shipped to the European Union or the United Kingdom, you may have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to applicable law. The item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at ahliji@hotmail.com.